Refund Policy
This Refund Policy explains how subscriptions, free trials, cancellations and refund requests are handled for MarginLab and the Shopify App.
MarginLab is committed to providing a transparent subscription experience. We encourage every merchant to evaluate the platform during the available free trial before purchasing a paid plan.
Because subscriptions are processed through Shopify’s billing platform, billing, renewals and cancellations are managed according to Shopify’s billing system together with the policies described in these Terms.
Please review your selected plan carefully before confirming your subscription.
We want every merchant to make an informed purchasing decision.
Our free trial is designed to give you enough time to explore MarginLab’s features and determine whether the platform is the right fit for your business before paid billing begins.
How subscriptions and refunds work.
MarginLab subscriptions are managed through Shopify’s billing platform. Please review the information below before starting your subscription.
14-Day Free Trial
Eligible plans include a 14-day free trial, allowing you to evaluate MarginLab before paid billing begins. You may cancel during the trial according to Shopify’s billing process.
Subscription Billing
After the trial period, your selected subscription renews automatically unless cancelled. Billing, renewals and payment processing are managed securely by Shopify.
Refund Requests
Because subscriptions are processed through Shopify, refund requests are evaluated on a case-by-case basis, taking into account Shopify’s billing policies and the specific circumstances of the request.
If you believe you have been charged incorrectly or have questions about your subscription, please contact our support team before requesting a refund. We’ll be happy to review your case.
Cancel your subscription at any time.
MarginLab does not require a long-term commitment. You can stop using the Shopify App whenever it is no longer right for your business.
How to Cancel
You can cancel your MarginLab subscription by uninstalling the App from your Shopify store or by using any subscription-management option made available through MarginLab or Shopify.
Future Billing
Once the subscription is cancelled, future recurring billing will stop according to the applicable Shopify billing process. Charges already incurred before cancellation may still appear on your Shopify invoice.
Access After Cancellation
Access to paid MarginLab features may end when the App is uninstalled, the subscription is cancelled or the applicable billing period expires. Store data is handled in accordance with our Privacy Policy and Shopify platform requirements.
Cancelling prevents future renewals, but it does not automatically create a refund for subscription charges already processed. Any refund request will be reviewed under the conditions described in this Policy.
Changes to this Refund Policy.
We may update this Refund Policy from time to time to reflect changes in our services, subscription plans, billing procedures or legal requirements. The latest version will always be available on this page together with its effective date.
Questions about billing or refunds?
If you have questions regarding your subscription, billing or a refund request, our team will be happy to help. Contact us and we’ll review your request as quickly as possible.
support@marginlab.net